Overview
At Scentraze Vault, we want you to be fully satisfied with your purchase. If you are not happy with your order, you may request a return, exchange, or refund under the terms mentioned below.
Returns & Refund Window
You may apply for a return, exchange, or refund within 30 days from the date you receive the product.
If 30 days have passed, unfortunately, we cannot offer you a full refund or exchange.
Eligibility for Returns
To qualify for a return:
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The item must be unused, unopened, and in original condition.
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The perfume must be returned in its original packaging, including the box and protective wrapping.
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You must provide a receipt or proof of purchase.
Non-Returnable Items
Certain items cannot be returned:
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Used, opened, or partially used perfumes.
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Items damaged due to misuse, mishandling, or improper storage.
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Sale, discounted, or promotional items may not be eligible for a refund.
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Gift cards (if any).
Exchanges (Replacements)
We replace items only if they are defective, damaged, or incorrect from our side.
If you need an exchange, please email us and send the product back to the following address:
Refund Process
Once your return is received and inspected:
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We will notify you via email regarding the approval or rejection of your refund.
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If approved, your refund will be processed to your original payment method within a few working days.
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Return shipping costs may be deducted from the refund amount unless the item was defective or incorrectly sent.
Shipping Returns
To return your product, please ship it to:
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You will be responsible for paying return shipping costs unless the return is due to our mistake.
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We recommend using a trackable shipping service to ensure your package reaches us safely.
Need Help?
For questions regarding refunds and returns, contact us at:
📩 scentrazevault@gmail.com
